NOTE: Upon requesting support you will download a small application. Please launch this application to start your support session. You will have to explicitly allow the technician to control your computer and the application you downloaded will self destruct upon the end of your session. Your computer will not be able to be controlled after your session is over. Please email support@macmechanic.com or call (805) 965-9722 (ask for Leif or Alex) if you have any questions and concerns.